At BONO, we do everything we can to dispatch your order quickly and with care. The vast majority of orders are currently dispatched on time. However, we’d like to be transparent about a temporary situation in our warehouse that may cause a slight delay in some cases.

What’s happening?

We are currently carrying out an important internal relocation within our warehouse. This transition will improve our logistics so we can deliver even faster and more efficiently in the future. During this period, however, operational pressure is temporarily higher than usual.

What does this mean for you?

In most cases, nothing will change for you. Most orders are dispatched as usual and on time. There is a small chance, however, that your order may be delayed by 1 to 2 days. We want to be upfront about this so you know what to expect. In most cases, your parcel will still arrive on time.

What are we doing to keep things running smoothly?

Our team is working hard to maintain the highest possible level of service during this time:

• We’ve increased our capacity so we can process more orders each day
• Extra staff are helping in the warehouse, including at night and on weekends
• We are prioritising the oldest orders to minimise any delays
• We are monitoring progress daily and adjusting wherever needed

According to our current schedule, everything should be back to normal by mid-May.

What can you do?

In most cases, there’s nothing you need to do. You’ll automatically receive tracking information as soon as your parcel leaves the warehouse.

If you haven’t received tracking info after two days and we haven’t contacted you yet, please reach out via our contact page. We’ll check it for you right away.

We’re here for you

If you have any other questions or concerns, don’t hesitate to get in touch. We’re happy to help.

Thank you for your understanding, trust and patience.

Warm regards,

Justin Regterschot
Founder of BONO